Privacy Policy

Effective Date: July 7, 2026

This Privacy Policy explains how Zagnat collects, uses, shares, and protects information when you visit our website, request a quote, contact us, upload project files, or use our services.

1. Information We Collect

We may collect the following types of information:

  • Contact information: name, business name, email address, phone number, and mailing or shipping address.
  • Project information: files, drawings, 3D models, scans, photos, measurements, notes, materials, deadlines, and quote details.
  • Payment and order information: invoice details, order history, billing information, and payment status. Payment card details may be handled by third-party payment processors.
  • Website information: IP address, browser type, device information, pages visited, referring pages, and general usage data.
  • Communications: messages, emails, call notes, form submissions, and customer support communications.

2. How We Use Information

We use information to:

  • Respond to quote requests, questions, and project inquiries.
  • Evaluate, design, scan, model, manufacture, finish, ship, and support projects.
  • Process payments, invoices, orders, and customer records.
  • Improve our website, services, marketing, and customer experience.
  • Send project updates, service messages, and business communications.
  • Protect our website, systems, customers, and business from fraud, abuse, or security issues.
  • Comply with legal, tax, accounting, and regulatory obligations.

3. Project Files and Customer Materials

Files, drawings, scans, images, models, and other project materials you provide are used to evaluate and complete your project. We do not sell your project files. We may share them only with service providers or contractors when needed to complete your project, protect our business, or comply with legal obligations.

4. Cookies and Analytics

Our website may use cookies, analytics tools, pixels, or similar technologies to understand website traffic, improve performance, remember preferences, and support marketing. You can adjust cookie settings through your browser.

5. How We Share Information

We may share information with:

  • Service providers that help with hosting, email, analytics, payments, shipping, file storage, marketing, security, or business operations.
  • Contractors or production partners when needed to complete a project.
  • Government, legal, or regulatory parties when required by law or to protect rights and safety.
  • Business successors if Zagnat is involved in a merger, sale, transfer, or reorganization.

We do not sell personal information in the ordinary sense of exchanging it for money.

6. Data Retention

We keep information for as long as reasonably needed for quotes, projects, customer service, business records, legal compliance, tax/accounting purposes, security, and dispute resolution. Project files may be deleted or archived when no longer needed.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices

You may contact us to request access, correction, or deletion of your personal information, subject to legal, security, project, and business record requirements. You may also opt out of marketing emails by using the unsubscribe link or contacting us.

9. State Privacy Rights

Depending on where you live and which privacy laws apply, you may have additional rights regarding your personal information, such as the right to know, access, correct, delete, or opt out of certain uses of personal information. To make a request, contact us using the information below.

10. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. Third-Party Links and Platforms

Our website may link to third-party websites or platforms, including social media, payment, shipping, file transfer, or analytics services. Their privacy practices are governed by their own policies.

12. International Users

Zagnat is based in the United States. If you access our website or services from outside the United States, your information may be processed in the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

14. Contact Us

If you have questions or requests about this Privacy Policy, contact us at:

Zagnat
Website: https://www.zagnat.com
Phone: 800-453-3801
Email: [INSERT EMAIL]